How to Change Your Username or Email

How do you change your username or email?

Open Account in the sidebar, type a new name in the Username field of the Profile information card, and click Save. Your email address cannot be changed in the dashboard: email support@sharklio.com from the address on your account.

Step by step: change your username

1. Click Account in the sidebar, under the Account heading, or click your username in the top right corner. The Account settings page opens.
2. The first card is Profile information. Click into the Username field.
3. Type the new username. The line under the field checks it as you type and shows, for example, “This username is available.”
4. Click Save. You will see “Username saved.” The new name shows in the top right corner at once.

The Save button stays gray until you type a username that is different from your current one and available.

Username rules

• 3 to 20 characters.
• Letters and numbers only, without spaces or symbols.
• Not already used by another account.
• Not a reserved name.

The messages you may see under the field are “Use 3 to 20 letters and numbers, without spaces or symbols.”, “This username is already taken.”, and “This username is reserved. Please choose another one.”

How to change your email address

Your email is shown in the Email address row of Profile information, with a green Verified badge. There is no button to edit it. The row says:

“Used for login codes and important notices. To change it, email support@sharklio.com from this address.”

1. Open the mailbox of the email address that is on your Sharklio account now.
2. Write to support@sharklio.com and say which new address you would like to use.
3. Wait for our reply before you rely on the new address.

Writing from the current address shows us that the request comes from the account owner. Login codes, password reset codes, and important notices all go to this address, so keep it one you can open and protect it well. Secure your Sharklio account explains why your mailbox matters.

On a phone

Tap Account in the bar at the bottom of the screen, or tap your avatar in the top right corner. Profile information is the first card under your account summary.

Good to know

• You log in with your email address, or with Google or Discord, not with your username. Changing your username does not change how you log in.
• The email of a linked Google or Discord account is separate from your Sharklio email. See Log in with Google or Discord, and link accounts.
• The name on your receipts is not your username. Fill in Full name and Company under Name and address in the same card, then click Save changes. If you leave Full name empty, receipts show your username. See How to download your receipts.

Frequently asked questions