Terms of Service

1. Acceptance of these terms

By creating an advertiser or publisher account, integrating the Sharklio offerwall, funding or running a campaign, or opening and using an offerwall powered by Sharklio, you agree to these Terms of Service. If you act on behalf of a company or another legal entity, you confirm that you are authorised to bind that entity, and "you" then refers to that entity.

Some features may be subject to additional rules, guidelines, or a separate written agreement, for example a publisher agreement with individual commercial terms. Where those conflict with these terms, the more specific document applies to that feature. If you do not agree with these terms, do not use the Service.

2. Who is who

• Service means the sharklio.com website, the Sharklio offerwall and its integrations, dashboards, APIs, postbacks, and everything else we provide under the Sharklio name.
• Advertiser means a business or individual that creates campaigns on Sharklio and pays for the completed actions it approves.
• Publisher means a website, app, game, or community owner who has been approved to add the Sharklio offerwall to its own property and to reward its own users for completed offers.
• Publisher property means the website, application, or other product in which a publisher displays the offerwall.
• End user means a person who opens the offerwall inside a publisher property and views or completes offers. End users are users of the publisher. They do not hold a Sharklio account.
• Offer means a task, survey, campaign, or other action presented in the offerwall, supplied by an advertiser or by a third-party offer partner.
• Reward means the points, coins, credits, or other value a publisher grants to its own end users for a completed offer, in the publisher's own units.

3. Nature of the platform

Sharklio is an advertising, promotional engagement, and activity-tracking platform. It is not a bank, payment institution, money transmitter, escrow agent, exchange, custodial wallet, or any other kind of financial service, and nothing in the Service should be understood as one.

Rewards shown in an offerwall are promotional incentives recorded for advertising and attribution purposes. They are not money, not a deposit, and not the property of the end user as against Sharklio. Sharklio does not hold funds, currencies, or virtual assets on behalf of end users.

Sharklio's contractual and payment relationship for rewards is with the publisher, not with the end user. When an end user completes an offer, Sharklio reports the approved result to the publisher, and the publisher credits and pays its own end user under the publisher's own terms. Sharklio does not receive payout instructions from end users and does not pay end users directly.

4. Eligibility, age, and restricted countries

You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to open an advertiser or publisher account, because these accounts involve payments and a binding agreement with us.

End users must be at least 16 years old to use an offerwall powered by Sharklio, and end users under 18 should use it with the permission of a parent or guardian. Where an offer, an advertiser, or local law sets a higher minimum age, that higher age applies. Age-restricted offers, such as gambling, are only for adults of the legal age in their country. Publishers must not make the offerwall available to people below the applicable minimum age.

The Service is not offered in countries or regions subject to comprehensive sanctions or embargoes applicable to us, and it may not be available in other countries where we or our partners choose not to operate. You must not use the Service if you are located in, or ordinarily resident in, such a country, or if you are a person with whom we are prohibited from dealing.

5. Business accounts

Advertisers and publishers need a Sharklio account. To register you either provide an email address and a password and confirm the address with the verification code we send to it, or you sign in with a Google or Discord account whose email address that provider has verified. You choose a username when you register and can change it later. You can turn on login verification by email and manage trusted devices in your account. Publisher accounts are reviewed by us before approval.

Each business may hold one Sharklio account unless we agree otherwise in writing. One account can have an advertiser side and a publisher side, and you can switch between them in your dashboard. The publisher side is available only after we approve it. Accounts may not be sold, rented, transferred, or shared outside your own organisation. You are responsible for keeping your credentials confidential, for the accuracy of your account details, and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorised access.

We may ask for business or identity verification before approving an account, releasing a payout, or where the law requires it. Until a requested verification is complete, the affected account features or amounts may be held.

6. Terms for advertisers

• Campaign review. Every campaign is reviewed before it goes live. We may decline, pause, or remove a campaign that breaches these terms, the law, or a partner requirement, and we may require changes to creatives, instructions, landing pages, or targeting.
• Advertiser balance. Campaigns are funded from a prepaid advertiser balance that you top up in advance. You need a balance of at least 1 USD to create or launch a campaign. Your balance is not a deposit, bears no interest, and can be used only to pay for campaigns within the Service. Top-ups are final: the balance cannot be withdrawn, refunded, transferred to another account, or exchanged for cash, including when a campaign ends or your account is closed, except where the law requires otherwise.
• Campaign types. A task campaign asks users to complete an action and submit proof, which you review. A click campaign asks users to open your page and stay on it for the view time you choose.
• Reviewing completions. Completions of your task campaign appear in your dashboard with the details needed to check them, and you approve or reject them yourself. Our automated fraud checks only filter out suspicious activity before it reaches you. For each campaign you choose an approval window, which you can change later. A completion you do not approve or reject within that window is approved automatically and charged to your balance, so choose a window you can realistically meet. You may reject a completion only if it clearly fails the requirements your campaign stated when it was submitted, and every rejection needs a reason. Repeatedly rejecting valid completions may lead to suspension of your account.
• Click campaigns. A click is credited once the user has stayed on your page for your view time and has passed our automated fraud checks. Credited clicks are charged without a manual review by you and cannot be rejected afterwards. Your page must load normally and must not contain downloads, redirects to other offers, or content that stops users from leaving.
• What you pay for. You are charged, at the price you set, for completions you approve, for completions approved automatically when the approval window ends, and for credited clicks. You are not charged for impressions unless a campaign is expressly configured on that basis.
• Responsibility for your campaigns. You are solely responsible for your campaigns and for the products, services, websites, and apps they promote. You warrant that you hold the rights to all material you supply, that it is accurate and not misleading, that it contains no malware or deceptive functionality, and that the promoted offering is lawful in every territory you target.
• Use of data. You may use data generated by your campaign, including the completion details shown in your dashboard, only to review, measure, and improve that campaign. You must not attempt to identify individual end users, build profiles of them, contact them outside the offer flow, or pass campaign data to a data broker.
• Prohibited categories. Campaigns must not promote malware, illegal goods or services, adult content, weapons, deceptive financial schemes, or anything that breaches the rules of our partners.
• Gambling campaigns. Gambling, betting, and casino campaigns are accepted only from operators that hold every licence required in the territories they target, and only where promoting them is lawful. They must target people of legal gambling age only, must not appeal to minors, and run only on publisher properties we have approved for age-restricted offers. We may ask for proof of licence during review.

7. Terms for publishers

If we approve you as a publisher, the following applies in addition to the rest of these terms.

• Approval. We review every application and may accept or decline a publisher or a publisher property at our discretion. We may ask you to register each property separately.
• Licence. We grant you a non-exclusive, revocable, non-transferable licence to display the offerwall on your approved properties through the integration methods we provide, for as long as your integration is active and in good standing.
• Your end users. You are responsible for your own end users, your own terms of service and privacy notice, obtaining any consent your end users' jurisdictions require before their data reaches us, and crediting and paying the rewards you promise them. You must not present Sharklio as your own product or hide that offers are supplied by third parties.
• Placement. You must not place the offerwall or any Sharklio tracking link inside hidden iframes, pop-ups, or pop-unders, behind a paywall, next to adult, illegal, or infringing content, or in any context that misdescribes what an end user must do to earn a reward.
• Traffic quality. You must send only genuine, human traffic. Proxy traffic, bot traffic, incentivised clicking outside the offerwall, purchased installs, and misleading promotion are prohibited. You must not complete offers on your own properties to generate revenue, and you must not create several properties to reuse the same traffic.
• Postbacks and reporting. Server-to-server callbacks, reports, and reconciliation data are provided as is, and our records are the reference for settlement. Discrepancies must be raised within 30 days of the period in question.
• Revenue share, settlement, and minimum payout. Your revenue share, settlement period, invoicing, and minimum payable amount are those shown in your publisher dashboard or agreed in writing with you. Amounts below the minimum carry over to the next settlement.
• Chargebacks. If an advertiser or offer partner rejects or reverses a result, for example for fraud, false information, or failure to meet the offer requirements, the corresponding amount is deducted from your balance or offset against your next settlement, including after it was reported to you.
• Suspension. We may suspend an integration immediately where it presents a security, legal, or fraud risk, and we will tell you why.

8. Terms for end users

If you use an offerwall powered by Sharklio inside a publisher's website or app, this section and sections 4, 9, 10, 11, 13, 17, and 18 apply to you.

• Your rewards come from the publisher. The publisher decides what reward it offers, in which units, and how and when it pays you out, under its own terms. Questions about your reward balance or a payout must be directed to the publisher. Sharklio does not pay end users and is not responsible for a publisher's decision to credit, withhold, or pay a reward.
• Offer requirements. A completion counts only when it meets the offer's stated requirements in full and is confirmed by the advertiser or offer partner. For campaigns created on Sharklio, the advertiser sees the details of your completion, such as your proof, country, and device, and decides within the approval window of that campaign; if it does not, the completion is approved automatically. Offers supplied by third-party offer partners are confirmed on the partner's own schedule, and some are confirmed only after a holding period.
• Reversals. A completion can be rejected or reversed after it was first reported, for example if the advertiser detects fraud or the requirements were not met. When that happens, the publisher may remove the related reward.
• Accurate information. Use your real device and location, answer surveys truthfully, and follow the rules in section 9. Breaking them can make you ineligible for offers across every publisher property that uses Sharklio.

9. Prohibited conduct

Whether you are an advertiser, a publisher, or an end user, you must not:

• buy, sell, or transfer accounts, rewards, or completions, or use another person's account or identity;
• use bots, scripts, auto-clickers, browser extensions that simulate clicks, emulators, virtual machines, or any automation to view or complete offers;
• use VPNs, proxies, Tor, datacentre addresses, or any other method to disguise your real location or device, or emulate a desktop device from a mobile device;
• use several devices, browsers, or profiles, or clear cookies, reset identifiers, or change IP addresses, in order to complete the same offer more than once;
• give false, copied, or automatically generated survey answers, or false profile details such as age, country, or gender;
• submit forged, edited, or someone else's documents or screenshots, including during any verification;
• install apps or perform searches using software or bots, or artificially generate installs, sign-ups, clicks, or leads;
• upload viruses, malicious code, or unlawful, hateful, violent, sexual, or infringing content;
• interfere with, overload, probe, or attempt to bypass the security, rate limits, or tracking of the Service or of any partner, or access other people's accounts or data;
• use the Service for money laundering, sanctions evasion, or any other unlawful, misleading, or discriminatory purpose, or help anyone else do so.

10. Fraud prevention, reversals, and chargebacks

We run automated and manual checks to protect advertisers, publishers, and honest end users. These checks may consider device and browser characteristics, network and location signals, activity history, completion patterns, security challenges, and information from our anti-fraud and offer partners.

Where a check indicates a material risk of fraud or a breach of these terms, we may reject or reverse completions, block a device or end user from offers, hold or reverse publisher earnings, pause campaigns, request verification, restrict parts of the Service, or close an account. Amounts derived from fraudulent or prohibited activity are not payable. If a display, database, or coding error causes an amount to appear higher than it should, we may correct it and are not obliged to pay the incorrect amount.

If you believe a decision was wrong, write to [email protected]. Decisions that close a business account or withhold a publisher settlement are reviewed by a person.

11. Third-party offers and advertisements

Most offers are supplied by advertisers and third-party offer partners and are subject to their own terms and privacy notices. When you open an offer you leave the parts of the Service we control. We do not endorse, and are not responsible for, the accuracy, legality, quality, or safety of third-party content, products, or services, nor for a third party's decision to approve or reject a completion.

Your dealings with an advertiser are between you and that advertiser. To the fullest extent permitted by law, we are not liable for loss or damage arising from third-party offers or advertisements, including from viruses, malware, or other harmful components they may contain. Take normal precautions before installing software or sharing information with any third party.

12. Security research

If you believe you have found a vulnerability in the Service, please report it responsibly to [email protected] with enough detail for us to reproduce it, and give us reasonable time to fix it before disclosing it to anyone else. Do not access or change data that is not yours, degrade the Service, or run automated scans against it. Unauthorised testing or exploitation is a breach of these terms and may lead to legal action.

13. Intellectual property

The Service, including its software, design, text, graphics, and the Sharklio name and logo, is owned by us or licensed to us and is protected by intellectual property law. Apart from the limited, revocable licences granted in these terms, nothing transfers any rights to you. Advertisers keep ownership of their creatives and grant us a licence to host, display, and adapt them as needed to run their campaigns.

14. Content you submit

You keep ownership of the content you submit, such as campaign material, proofs of completion, survey responses, and support messages. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, and use it as needed to operate the Service, review completions, resolve disputes, and meet legal obligations.

We may use automated tools and trusted providers to detect and prevent illegal or abusive content, including child sexual abuse material, and we may remove content, restrict accounts, and report to the competent authorities where the law requires it.

15. Suspension and termination

You may delete a business account at any time in your account settings, or by writing to us. We may suspend or close an account, block access to the offerwall, or end an integration without prior notice where these terms are breached, where a legal or regulatory requirement applies, or where continued access would put end users, partners, or us at risk. If we close an account for a breach, you must not open another.

On closure, the right to use the Service ends. Publisher earnings that are confirmed and not connected to a breach remain payable under section 7. Sections that by their nature should survive termination do so, including sections 3, 10, 11, 13, 17, 18, 19, and 21.

16. Data protection and deletion

How we collect and use personal data is described in our Privacy Policy, including the separate roles of Sharklio and publishers when the offerwall runs inside a publisher property. Publishers that send us end user data must have a lawful basis to do so and must reflect our processing in their own privacy notice.

You can ask us to delete personal data we hold about you by writing to [email protected]. We will delete or anonymise it unless we must keep certain records, for example for fraud prevention, accounting, tax, or legal claims, in which case we keep only what is required and for as long as it is required.

17. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that offers will be available in your country, that any level of earnings, conversions, or results will be achieved, that a partner will approve a given completion, or that the Service will be uninterrupted or error-free. Nothing in the Service is a promise of income or an employment relationship.

18. Limitation of liability

To the fullest extent permitted by law, Shark Earnings LLP is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, earnings, data, or goodwill, arising out of or in connection with the Service.

Our total aggregate liability arising out of or in connection with the Service is limited to the lesser of the amounts paid by you to us, or by us to you, in the one month before the event giving rise to the claim, or 100 USD. This limit does not reduce confirmed publisher earnings that are payable under section 7. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence. Where a jurisdiction does not allow a limitation, it applies only to the extent permitted there.

19. Indemnification

You agree to indemnify and hold harmless Shark Earnings LLP, its officers, employees, and agents from any claim, loss, liability, or expense, including reasonable legal fees, arising from your use of the Service, your breach of these terms, your infringement of anyone's rights, or, for advertisers and publishers, the campaigns, material, properties, or traffic you provide.

20. Changes to the service and to these terms

We may add, change, suspend, or withdraw features of the Service, and we may update these terms. For material changes we give advertisers and publishers notice by email or in the dashboard before they take effect, and we update the "last updated" date at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated terms.

21. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of law rules. The courts of British Columbia have exclusive jurisdiction, except that consumers resident in the EU, the EEA, or the United Kingdom keep the benefit of mandatory protections and any right to bring proceedings in their country of residence.

Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter directly.

22. Miscellaneous

These terms, our Privacy Policy, and any written agreement covering an advertiser or publisher relationship form the entire agreement between us on their subject. If a provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these terms; we may assign them to an affiliate or in connection with a reorganisation or sale of the business. Notices to account holders may be given by email or in the dashboard.