How to Download Your Receipts

Where are your receipts?

Click Balance in the sidebar and scroll to the Top-ups list. Every paid top-up has a PDF link in the Receipt column, which opens the receipt in a new tab.

Receipts are issued for top-ups, because a top-up is when you pay. Campaign charges are not separate receipts: each charge is listed per completion on the Completions page.

Step by step

1. Log in and click Balance in the sidebar, under Account.
2. Scroll down to Top-ups. The columns are Amount, Method, Status, Date and Receipt.
3. Find the top-up you need. Rows with the status Paid have a PDF link. For older top-ups, use the page links under the list.
4. Click PDF. The receipt opens in a new tab in your browser’s PDF viewer.
5. Use the viewer’s download or print button to save it. The file name looks like sharklio-receipt-SHK-000123.pdf.

Add your name, company and address first

The receipt is addressed to the details on your Account page. They are optional, so add them before you download a receipt for your records.

1. Click Account in the sidebar, or your name in the top right corner.
2. In Profile information, find Name and address.
3. Fill in Full name, Company, Address line 1, Address line 2, Postal code, City and Country. Leave any field empty that you do not need.
4. Click Save changes. You see the message Billing details saved.

Sharklio does not ask for a tax ID, so there is no field for one.

What is on a receipt

• Date, the receipt number, such as #SHK-000123, and the status Paid.
• Our company details on the left: Shark Earnings LLP, its registered address in Vancouver, Canada, the registration number and our support email. On the right, after To:, your full name (or your username if you left it empty), company, address, postal code and city, country, account email, and user ID.
• Payment Method: the coin you paid with, and the exact amount you sent.
• Payment ID and the service, Advertising.
• The line item Advertising balance top-up, then Amount added, Sales tax and Total in US dollars.
• A short note at the bottom: the balance is prepaid credit for advertising on Sharklio only and cannot be transferred, withdrawn, or refunded, except as described in the Terms of Service.

On your phone

The sidebar is hidden on small screens. Tap the balance amount with the wallet icon at the top of the screen, or tap Account in the bottom bar and choose Balance under Quick links. On a phone, the Top-ups list shows each top-up as a block with its labels, and the PDF link is next to Receipt. To add your billing details, tap Account in the bottom bar and scroll to Name and address.

If something goes wrong

• No PDF link, only a dash. The top-up is not paid yet, or the row is an amount added or deducted by our team as an adjustment. Adjustments have no receipt.
• The row shows Waiting for payment or Confirming. The receipt appears once the payment is credited. How to top up your balance explains each status.
• Your name is missing on the receipt. Add it under Name and address, save, and open the receipt again.
• You need a list of what campaigns cost. Open Completions, choose a tab and a campaign, and click Export CSV.

Frequently asked questions