Key takeaways

  • A reward can only credit after the advertiser confirms your action, so installs and sign-ups are often quick while purchases, trials, and game goals take longer.
  • "Pending" can mean the advertiser is still confirming, or that the site has your reward but is holding it before you can cash out, and the two need different answers.
  • Check the offer status on the wall, give it a day, then report with your user ID, the offer name, and the date if the reward is still missing.

How long do offerwall rewards take to credit?

Many offerwall rewards credit within minutes, but only after the advertiser confirms that you did what the offer asked. Simple installs and sign-ups are often quick. Purchases, free trials, and “reach level 20” game offers can take hours or days, because the advertiser has to see the result first, and some advertisers only confirm in batches once or twice a day. After the wall credits you, the site that shows the wall adds the coins to your balance, and some sites then hold them for a while before you can cash out.

So the honest answer depends on two clocks: how long the advertiser takes to confirm your action, and how long the site holds a reward before it becomes spendable. This guide explains both, what you can check yourself, and when it is time to report a reward.

What happens between finishing an offer and seeing coins

Your reward passes through several systems before it reaches your balance. Here is the path for a typical offer:

  1. You start the offer from the wall. The wall records your click with a unique ID and sends you to the advertiser’s app store page, website, or survey.
  2. The advertiser tracks your action. The app or site measures the install, sign-up, level, or purchase, often through a tracking tool built into the app. That tool has to connect your action to the click you made on the wall. This is called attribution.
  3. The advertiser reports the result. Its server sends a message, called a postback, to the offer network behind the wall, saying “this click completed this step”. What is a postback URL? explains the mechanism.
  4. The wall credits you and tells the site. The network marks your offer as completed and sends its own postback to the server of the site or app you earn on.
  5. The site adds your coins. The site converts the reward into its own currency and adds it to your balance, either as available right away or as held for a period.

Steps 4 and 5 are usually automatic and fast. Almost all of the waiting happens in steps 2 and 3, on the advertiser’s side, which is why neither the site nor the wall can make a slow offer go faster.

Why attribution has a time limit

Tracking tools only connect an action to a click for a limited time, called an attribution or conversion window. Adjust, a widely used mobile tracking company, sets a default window of 7 days between an ad click and an install for its main matching method, and its attribution windows help page gives the example that an install 9 days after the click is no longer credited to that click. Ad platforms work the same way: Google’s conversion windows help page says Search and Display campaigns use a 30-day window by default, and conversions after the window closes are not recorded. Advertisers can change these settings, so the exact window varies by offer (checked on October 22, 2026). The practical point for you: install soon after you tap Start, and finish the steps within the time the offer shows.

Typical timing by offer type

There is no single number for every offer, and any site that promises one is guessing. What you can predict is which kind of offer waits longer and why. These are general patterns, not guarantees; the offer’s own description always wins.

Offer typeWhen it can creditWhat usually makes it slower
Install and open an appOften within minutes of the first openThe tracking tool cannot match your install to the click, for example after a VPN or a different device
Sign up or registerSoon after the sign-up counts, which may mean after you confirm your email or phoneAn unconfirmed email, or an account that already existed
Short surveyUsually soon after you finishBeing screened out, which normally means no reward rather than a late one
Reach a level or goal in a gameWhen you reach the goal and the game reports itYour own play time, plus game studios that send results in batches
Make a purchase or depositAfter the advertiser records a valid paymentPayment checks, and refund rules that make advertisers wait before treating a sale as final
Start a free trial or subscriptionEither when the trial starts or only when it becomes paid, depending on the offerOffers that pay only after the trial converts, which can take days or weeks by design

Multi-step offers, common with games, pay each step as its own reward. You might get coins for the install today, for level 10 next week, and for level 30 a month later. A step that has not credited yet does not mean the earlier ones are lost.

Read the offer before you start

Most slow or missing rewards come from a step the description already mentioned: “new users only”, “reach level 15 within 14 days”, “trial must stay active”, “first purchase of $5 or more”. Thirty seconds of reading saves a week of waiting for a reward that was never going to come.

What “pending” really means

You will see the word “pending” on many rewards sites, and it can describe two very different situations:

StatusWhere the reward isWho decidesWhat helps
Pending at the wall (sometimes shown as Confirming)Not credited yet; the advertiser has not confirmed your actionThe advertiserWaiting, then reporting if it stays stuck
Pending or on hold at the siteCredited and in your history, but not yet available to cash outThe site you earn onChecking the site’s hold rules and release date
AvailableIn your spendable balanceYouNothing; you can use it

If the reward shows up in the site’s own earnings history with a date it becomes available, the wall and the advertiser are done. Reporting it to the wall will not speed it up; the site sets that clock. If the reward is not in the site’s history at all, look at the offer status on the wall itself, because that is where the first clock is still running.

Why sites hold rewards before cash-out

A hold can feel like the site is sitting on your money. In practice it protects the site from losses it cannot recover.

  • Rewards can be reversed. An advertiser can take back a result it already confirmed, called a reversal or chargeback, for example when it finds fraud or when a purchase is refunded. Apple’s refund page for App Store purchases shows that buyers can ask for refunds on eligible purchases, and when that happens to a purchase that earned a reward, the advertiser no longer pays for it (checked on October 22, 2026).
  • Fraud tries to cash out fast. People running several accounts or fake completions want their money out before anyone notices. A hold gives the site’s checks time to work.
  • Once you cash out, the money is gone. If a reward is reversed after you cashed out, the site has paid for something it never got paid for.

Good sites tell you the hold length up front and shorten it for older, trusted accounts. Reward hold periods explains how sites decide the length, if you want to see it from their side.

Warning signs that a delay is not normal

A site that holds every reward with no stated rule, keeps moving the release date, asks you to pay a fee to release your earnings, or tells you to complete more offers before it will pay anything. A normal hold has a date and a reason. Are offerwalls legit? covers how to tell a real rewards site from a bad one.

Why a reward is late, and why it may never come

A late reward and a missing reward look the same at first. These are the usual reasons an advertiser never confirms an action:

  • The click was lost. You opened the app or site directly instead of through the wall, finished on a different device or browser, or cleared cookies in between. The advertiser cannot see that you came from the wall.
  • A VPN, proxy, or blocker was on. They can hide your completion from the tracking tool, and many offers do not reward that traffic at all.
  • You were not a new user. Most offers pay once per person. If you or someone on your device used the app before, it usually does not count.
  • A requirement was missed. The level, the purchase amount, the country, or the time limit was not met.
  • The window closed. You installed or finished after the tracking window or the offer’s time limit ran out.

More waiting will not fix these. Our guide to offers that were not credited goes through each one in more detail.

What to check, and when to report

Use this order. It answers most cases without writing to anyone:

  1. Read the offer requirements again. Make sure you actually finished every step that pays.
  2. Open the offer history on the wall. Many walls have a page, often called My offers or History, with the status of every offer you started. A status such as Confirming means the advertiser has not finished checking yet.
  3. Check the site’s earnings history. If the reward is there but held, it is safe; wait for the release date.
  4. Give it a day. Some advertisers confirm once or twice a day, so a reward from the evening can arrive the next day.
  5. Report it. If a reward is still missing after 24 hours, report it through the wall’s report button or support form. Include your user ID on the site, the exact offer name, the date and time you finished, your device, and a screenshot if you have one.

Illustrative timeline for a game offer

On Monday evening you install a puzzle game from the wall and reach level 10, the first paying step. By Tuesday morning the wall still shows it as Confirming. You wait. Tuesday afternoon it changes to credited, and the coins appear in the site’s history as held for a few days, as the site’s terms say. If the step had still been Confirming on Wednesday evening, that would have been the moment to report it. Sample scenario only; your offer and site may be faster or slower.

For site owners: make the wait visible

Most “where are my coins?” messages are about timing, not lost rewards. You can answer many of them before they are sent:

  • Show three states, not one. Separate “waiting for the advertiser” (on the wall), “on hold” (credited, with a release date), and “available”. Users who see a release date rarely write in.
  • Explain holds where people earn. Put one line next to the wall, such as “New earnings are held for a few days before you can cash out”, and the full rule in your terms. Reward hold periods shows how to set the length from your own reversal data.
  • Log every postback. Store the transaction ID, offer name, and time for every credit and reversal, so a ticket takes a search, not an investigation. Handling missing reward tickets walks through the full process.
  • Handle reversals openly. When a credited reward is taken back, show it in the user’s history with a plain reason. Publisher earnings and reversals explains how reversals reach your balance.
  • Fix your side first. If the wall reported a credit but your server rejected or missed it, that is the one case where the user really lost a reward. Resend a failed postback covers the fix.

How rewards credit on Sharklio-powered walls

Sharklio is a pay-per-result affiliate network, and sites and apps add its offerwall so their users earn the site’s own currency. Each offer step is credited automatically as soon as the advertiser confirms it from their server, with no waiting period on Sharklio’s side; most arrive within minutes, and some advertisers confirm in batches, so allow up to 24 hours. The site receives a signed postback for every credit and every reversal, and adds the reward in its own currency, so any hold after that is set by the site. On the wall, My offers shows each offer as In progress, Confirming, Completed, or Expired, with a Reversed mark when a reward was taken back, and a Report button on each offer. If you earn on a site that uses the Sharklio offerwall and a reward is still missing after 24 hours, report a missing reward here. Site owners can see how the wall works.

Frequently asked questions

How long does it take for an offer to credit?

Many installs and sign-ups credit within minutes after the advertiser confirms them. Purchases, trials, and game goals can take hours or days, and some advertisers only confirm in batches once or twice a day.

Why is my offerwall reward still pending?

Either the advertiser has not confirmed your action yet, or the site has credited the reward and is holding it before cash-out. Check the offer status on the wall and your earnings history on the site to see which one applies.

How long should I wait before reporting a missing reward?

Wait at least 24 hours after you finished the step, unless the offer says it takes longer. Then report it with your user ID, the offer name, and the date.

Why do rewards apps hold my earnings?

Advertisers can reverse rewards later, for example after fraud or a refunded purchase, and money that was already cashed out cannot be recovered. A hold gives the site time to catch those cases before it pays out.

Can a reward be taken back after it was credited?

Yes. If the advertiser finds that the result was fraudulent, refunded, or did not meet the requirements, it can reverse the reward, and the site removes it from your balance.

Will contacting support make my reward credit faster?

Not while the advertiser is still confirming. Support helps when a reward is clearly overdue or missing, because the wall can then ask the advertiser to check its records.